Buy FAQs
How much the shipping free?
Shipping is free to : USA, Canada, Australia, New Zealand, Belgium, UK, Denmark, Greece, Ireland, Italy, Malta, Norway, Switzerland, Portugal, Germany, Sweden, France, Spain, Japan .
How long will it take to receive my order?
We will arrange to deliver your order within 1-2 days after the payment are confirmed to be received. Normally,American and Asian orders will usually be delivered within 3-7 days of the shipped date.
All other orders will be delivered within 7-20 days of the shipped date.
How can I check my order status?
USA will be able to track your order online at USPS (http://www.usps.com/shipping/trackandconfirm.htm?form=global)
Other will be able to track your order online at http://www.ems.com.cn/qcgzOutQueryAction.do?reqCode=gotoSearchE
Can I exchange or return my product after receiving it?
Should you receive the incorrect size, you may return the item within 10 days of receiving it. Please contact us within 5 days of receiving the item prior to any returns so we can provide the correct instructions on returning the item.
we must be contacted prior to any returns and a digital picture of the item received must first be provided.
Should you receive an item with a defect or damage, you must contact us within 5 days and provide a digital picture of the item received.
Unacceptable reasons for an exchange: colors of the shoes are darker/lighter than pictured, shoes had minor color differences from the picture, shoes do not fit (due in part of error by the customer), I would rather have a different shoe.
Do you accept credit card payments?
Yes,We accept Visa, MasterCard, Maestro. If you do not wish to pay by card, you can select western union. For more information, please contact customer services.
What does USD stand for?
USD is an abbreviation for United States Dollar, therefore all of our prices are in US dollars.
Why are your prices so low?
We strive to keep our customers happy and with cash! So our prices are the lowest in the market.
How do I cancel / change my order?
To cancel or change orders please contact our customer service department as soon as possible with as many details as you have. We will endeavour to cancel your order as requested, this may not always be possible as the item may have already been despatched – in which case you can just send the shoes back to us for a refund.
How long before the refund shows on my account?
It can take up to seven working days for the goods to be returned to us, once we have processed this refund, it will show on your account within three to five working days.
How safe is ordering from your site?
We guarantee you that ordering from our site is safer than ordering in real-life. We secure all your personal information through military-strength encryption programs. Not in any time can anyone see your personal information or credit card details.
I am looking for a shoes that i don't see listed on your site, can you provide them?
You name it, we got it! Unless it does not exist or never been released in our market. Please send a picture of the shoe you are looking for to contact us, our customer service personnel will search them in our market as best as we can.




